Privacy Policy
This privacy policy outlines how Liraspin collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring transparency in all data processing activities. By using Liraspin services, you acknowledge that you have read and understood the terms set out in this Liraspin privacy policy.
Information We Collect
When you register and play on the Liraspin platform, we collect various categories of personal data necessary for service provision and regulatory compliance. Registration information includes your full name, date of birth, residential address, email address, and telephone number. We also collect identification documents such as passport or driving licence details to verify your identity and comply with anti-money laundering regulations.
During gameplay, we automatically gather technical data including your IP address, device type, operating system, browser information, and gameplay patterns. Financial information is collected when you make deposits or withdrawals, including payment method details, transaction history, and banking information. We maintain records of all communications between you and our customer support team, whether through email, live chat, or telephone.
| Data Category | Information Collected | Purpose |
|---|---|---|
| Personal Details | Name, address, date of birth, contact details | Account creation and verification |
| Identification | Passport, driving licence, utility bills | Identity verification and compliance |
| Financial | Payment methods, transaction history | Processing deposits and withdrawals |
| Technical | IP address, device data, cookies | Platform functionality and security |
| Gameplay | Betting history, game preferences, session duration | Service improvement and responsible gaming |
How We Use Your Information
Your personal data is processed for specific lawful purposes that enable us to provide safe gaming services whilst meeting our legal obligations. We use your information to create and manage your account, process financial transactions, and verify your identity in accordance with United Kingdom gambling regulations. Your data helps us detect and prevent fraudulent activities, money laundering, and underage gambling.
We analyse gameplay patterns and behaviour to identify signs of problem gambling and implement appropriate safe gaming interventions when necessary. Marketing communications are sent to you based on your preferences, promoting new games, bonuses, and special offers relevant to your interests. Technical data enables us to optimise platform performance, troubleshoot issues, and enhance user experience across different devices.
Customer support interactions are recorded and reviewed to resolve queries efficiently and improve service quality. We may use aggregated, anonymised data for statistical analysis and reporting purposes without identifying individual users. All data processing activities are conducted in compliance with the General Data Protection Regulation and United Kingdom data protection legislation.
Data Sharing and Third Parties
Liraspin shares your personal information with carefully selected third parties only when necessary for service delivery or legal compliance. Payment processors receive financial details required to execute deposits and withdrawals securely. Identity verification services access your documentation to confirm your identity and age as mandated by gambling regulations.
Our technology partners who provide platform infrastructure, game content, and security services may process your data under strict contractual agreements that ensure equivalent protection standards. We share information with regulatory authorities including the United Kingdom Gambling Commission when required by law or to comply with licensing conditions.
| Third Party Category | Data Shared | Legal Basis |
|---|---|---|
| Payment Processors | Financial details, transaction data | Contract performance |
| Verification Services | Identification documents, personal details | Legal obligation |
| Technology Partners | Technical data, gameplay information | Legitimate interest |
| Regulatory Bodies | All relevant data upon request | Legal obligation |
| Marketing Partners | Contact details (with consent) | Consent |
Law enforcement agencies and governmental bodies may receive your data in response to valid legal requests or court orders. Marketing partners receive your contact information only if you have provided explicit consent for third-party communications. We never sell your personal data to third parties for their independent marketing purposes.
Data Security and Retention
We implement comprehensive technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All data transmissions between your device and our servers are encrypted using industry-standard SSL technology. Personal information is stored on secure servers located within the European Economic Area with restricted access limited to authorised personnel.
Our security protocols include firewall protection, intrusion detection systems, regular security audits, and employee training on data protection obligations. Financial data receives enhanced protection through tokenisation and encryption, ensuring that sensitive payment details are never stored in readable format. We maintain detailed access logs and conduct regular reviews to identify and address potential security vulnerabilities.
Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this privacy policy. Active account information is maintained throughout your relationship with Liraspin and for a period following account closure as required by gambling regulations and financial record-keeping obligations. The United Kingdom Gambling Commission mandates that certain records be retained for at least six years after account closure.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 6 years after closure | Regulatory requirement |
| Transaction Records | 6 years after transaction | Financial regulations |
| Identification Documents | 6 years after verification | Anti-money laundering compliance |
| Marketing Consent | Until withdrawal | GDPR requirement |
| Technical Logs | 12 months | Security and fraud prevention |
When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule and applicable legal requirements. You may request earlier deletion of certain data categories where no legal obligation requires retention.
Your Privacy Rights
Under United Kingdom data protection law, you possess several rights regarding your personal information held by Liraspin. You have the right to access a copy of all personal data we hold about you by submitting a subject access request. This includes information about how your data is processed, who it is shared with, and how long it will be retained.
You may request correction of inaccurate or incomplete personal data at any time through your account settings or by contacting our data protection team. The right to erasure allows you to request deletion of your data in certain circumstances, though this may be limited by our legal obligations to retain gambling records. You can object to processing based on legitimate interests or withdraw consent for marketing communications at any time.
Data portability rights enable you to receive your personal data in a structured, commonly used format and transmit it to another service provider. You may restrict processing of your data in specific situations, such as whilst we verify accuracy following a correction request. To exercise any of these rights, contact our data protection officer at [email protected] with your request and account details.
If you believe we have processed your data unlawfully or violated your privacy rights, you have the right to lodge a complaint with the Information Commissioner’s Office, the United Kingdom supervisory authority for data protection matters. We encourage you to contact us first so we can address your concerns directly and attempt to resolve any issues before escalation to regulatory authorities.